A cloud navigator that is always by your side
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Top Distributors and Technology Partners of Alibaba Cloud Japan
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Provided services to over 50 corporate clients in Japan
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Over 10 years of cloud operation experience in Japan
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Supporting startup incubation for over 5 years
Cloud Navi's Strengths
Supporting Partner
As Alibaba Cloud's top partner in Japan, Cloud Navi has extensive experience in cloud sales and managed services, and boasts top-class sales performance in Japan.
Strong Technical Capabilities
With over 10 years of server experience, we provide the highest level of after-sales service for Alibaba Cloud. We provide support with the world's most Alibaba Cloud know-how and technical expertise.
15-min response time
We provide 7/24 real-time technical assistance, including weekends and late nights, with 15-minute response times for critical technical issues.
Services focused on the gaming industry
Specializing in the gaming industry, we provide services not only related to the cloud but also performance testing and user account integration.
The voice of customers
Cloud Navi's rapid response
Our services are deployed globally. After one game was released, a problem occurred where users in a city in central Canada could not log in to the game. To solve this problem, we needed to find someone who could do a network test locally. Cloud Navi immediately found a local person in the local area to conduct a network test, and was able to quickly identify the cause of the problem. This kind of response is only possible with an entity like Cloud Navi.
Fast and professional support
We use Cloud Navi's membership service, and any technical issues we encounter are handled by Cloud Navi's professional engineers. Not only do they respond within 15 minutes, but they are also very good at acting as a bridge between us and Alibaba Cloud. In particular, Cloud Navi is able to respond quickly because it receives the highest level of technical support service from Alibaba Cloud. Thanks to that, when a technical issue occurs, we can connect to the department in charge of the relevant product or the development department staff at Alibaba Cloud in a short time.
Shibuya Hikarie Office