Question 1

Is Cloud Navi an official Alibaba Cloud distributor?

Accepted Answer

Yes. Cloud Navi Co., Ltd. is an official Alibaba Cloud Distributor (the highest partner tier). We rank No.2 in Alibaba Cloud resale performance in Japan.

Question 2

What are the benefits of contracting through Cloud Navi?

Accepted Answer

JPY billing, Japanese-language support, exclusive preferred pricing, and one-stop service from build to operations. We remove the complexity of overseas payments while supporting technical and cost optimization end-to-end.

Question 3

Do you handle clouds other than Alibaba Cloud?

Accepted Answer

Yes. We also support AWS, Google Cloud (GCP), and Tencent Cloud, providing one-stop multi-cloud design, build, and operations.

Question 4

What does your implementation and cloud migration support cover?

Accepted Answer

Full coverage from requirements definition, architecture design, build, data migration, to operations handover. Our engineers — recognized as Alibaba Cloud Best Partner (2024 & 2025) — work alongside your team.

Question 5

What are your support hours and languages?

Accepted Answer

Japanese, English, and Chinese. Business-hour standard support plus an optional 24/7 Managed Services (MSP) tier.

Question 6

How does your pricing and billing-agency model work?

Accepted Answer

We invoice Alibaba Cloud usage fees in Japanese Yen as a billing agent. We combine exclusive preferred pricing (no commitment required) with build/operations fees, tailored to each customer.

Frequently Asked Questions (FAQ)

Have more questions? Feel free to reach out

Frequently Asked Questions (FAQ)

Have more questions? Feel free to reach out