Frequently Asked Questions (FAQ)

Answers to common questions about our Alibaba Cloud distribution services

As an official Alibaba Cloud Distributor in Japan, Cloud Navi receives many inquiries about distribution, billing, and implementation support. Below are answers to the most common questions.

For detailed service info see Alibaba Cloud Deployment, Build & Managed Operations page.

A.Yes. Cloud Navi Co., Ltd. is an official Alibaba Cloud Distributor (the highest partner tier). We rank No.2 in Alibaba Cloud resale performance in Japan.
A.JPY billing, Japanese-language support, exclusive preferred pricing, and one-stop service from build to operations. We remove the complexity of overseas payments while supporting technical and cost optimization end-to-end.
A.Yes. We also support AWS, Google Cloud (GCP), and Tencent Cloud, providing one-stop multi-cloud design, build, and operations.
A.Full coverage from requirements definition, architecture design, build, data migration, to operations handover. Our engineers — recognized as Alibaba Cloud Best Partner (2024 & 2025) — work alongside your team.
A.Japanese, English, and Chinese. Business-hour standard support plus an optional 24/7 Managed Services (MSP) tier.
A.We invoice Alibaba Cloud usage fees in Japanese Yen as a billing agent. We combine exclusive preferred pricing (no commitment required) with build/operations fees, tailored to each customer.
A.Yes. Cloud Navi is also an authorized AWS and Tencent Cloud reseller and a Google Cloud partner. We invoice each cloud's usage in JPY and support deployment, build, and managed operations (MSP) end to end. See each cloud's service page or our Cloud Agency page for details.
A.Yes. Even across Alibaba Cloud, AWS, Tencent Cloud, and Google Cloud, you can consolidate each cloud's usage into JPY invoice payment. This reduces FX risk and accounting overhead, with cross-cloud design, build, and operations support.

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