As the top-tier Alibaba Cloud distributor in Japan with extensive Tencent Cloud deployment experience, we deliver optimal solutions backed by proven expertise across demanding industries including gaming, web services, and retail — meeting the high availability and performance standards Japanese enterprises require.
We provide 24/365 monitoring and operations services with direct coordination with cloud vendor engineering teams for swift issue resolution. For critical incidents, we guarantee initial response within 15 minutes and deliver end-to-end technical support from root cause analysis to final resolution.
With a team of engineers experienced in Japanese enterprise projects, we deliver high-quality services aligned with domestic standards. We support standard documentation formats and PM processes, ensuring both stable delivery quality and full project visibility.
Alert reception, first-response triage, and escalation to L2
In-depth investigation, root cause analysis, interim response and recovery, client status reporting
Immediate escalation when L2 resolution is difficult — direct connection to cloud vendor engineering teams for bug/infrastructure issue resolution
Monitoring data is retained in the client environment. Our operations platform has read-only access.
Cloud Infrastructure: Virtual Servers / Load Balancers / Public IP / NAT Gateway / Databases / Cache
CPU usage, memory usage, I/O, connection count
Node / Pod
Node status monitoring, Pod restart count
Web / API
Login verification, website reachability checks
24/365 automated monitoring
Valid alerts escalated to L2. False positives closed
P1/P2 incidents reported to client. Escalated to L3 if unresolvable
Final report submitted to client and case closed
We analyze your current cloud environment and operations in detail to develop the optimal managed service plan.
We define SLAs, escalation flows, and monitoring items, and prepare operational procedures.
We gradually transition operations with a parallel running period for safe migration to full managed service.
Monthly reports and regular meetings keep you informed while driving continuous improvement.
