SERVICE

Cloud Operations Monitoring

Entrust your entire cloud operations to us. Our 24/7/365 monitoring and operations ensure stable service delivery, with cost management, regular reporting, and optimization proposals.

Consulting, migration, DevOps, operational monitoring, continuous improvement, and platform management — comprehensive managed services covering your entire cloud lifecycle.

24/365 Monitoring
Multi-Cloud Ready
Enterprise Grade
Service Framework

Service Categories

01

24/365 Multi-Cloud Manned Monitoring

Round-the-clock manned monitoring of multi-cloud environments, swiftly handling alert reception through first-response triage to ensure system stability.

02

Incident Response

Senior engineers handle end-to-end incident investigation and resolution, covering a wide range from network failures to security incidents.

03

Direct Cloud Vendor Support

We establish direct after-support connections with cloud vendor engineering teams, enabling rapid response to advanced product-level technical issues.

04

Continuous Improvement

Monthly reports, trend analysis, performance tuning, and cost optimization to continuously enhance operational quality.

Core Values

3 Key Strengths

VALUE 01

Japan's Leading Partner for Chinese Cloud Platforms

As the top-tier Alibaba Cloud distributor in Japan with extensive Tencent Cloud deployment experience, we deliver optimal solutions backed by proven expertise across demanding industries including gaming, web services, and retail — meeting the high availability and performance standards Japanese enterprises require.

VALUE 02

Rapid Response Through Direct Cloud Vendor Engineering Teams

We provide 24/365 monitoring and operations services with direct coordination with cloud vendor engineering teams for swift issue resolution. For critical incidents, we guarantee initial response within 15 minutes and deliver end-to-end technical support from root cause analysis to final resolution.

VALUE 03

Enterprise Delivery Standards for Japanese Corporations

With a team of engineers experienced in Japanese enterprise projects, we deliver high-quality services aligned with domestic standards. We support standard documentation formats and PM processes, ensuring both stable delivery quality and full project visibility.

Operations Structure

3-Tier Operations Structure

L124/7 Monitoring Center

Alert reception, first-response triage, and escalation to L2

L2Technical Response Team

In-depth investigation, root cause analysis, interim response and recovery, client status reporting

L3Cloud Vendor Engineering

Immediate escalation when L2 resolution is difficult — direct connection to cloud vendor engineering teams for bug/infrastructure issue resolution

Monitoring Architecture

Monitoring Flow

01
Client Environment
02
CMS (CloudMonitor)
03
Prometheus
04
Grafana
05
Nightingale (N9E)

Monitoring data is retained in the client environment. Our operations platform has read-only access.

Monitoring Scope

Comprehensive Monitoring Coverage

Cloud Infrastructure

Cloud Infrastructure: Virtual Servers / Load Balancers / Public IP / NAT Gateway / Databases / Cache

CPU usage, memory usage, I/O, connection count

Kubernetes

Node / Pod

Node status monitoring, Pod restart count

Application Availability

Web / API

Login verification, website reachability checks

Incident Response Flow

Incident Response Flow

1Anomaly Detection → Alert

24/365 automated monitoring

2L1 Alert Reception & Initial Triage

Valid alerts escalated to L2. False positives closed

3L2 Investigation → Root Cause Analysis

P1/P2 incidents reported to client. Escalated to L3 if unresolvable

4Recovery Confirmed → Final Report

Final report submitted to client and case closed

SLA Reference

Incident Levels & Response SLA

LevelDefinitionInitial ResponseReport FrequencyChannel
P1 CriticalBusiness-critical system outage, major service disruption< 15 minEvery 30 minPhone + IM
P2 HighPartial system impact, service disruption risk< 60 minEvery 2 hoursIM (phone when needed)
P3 NormalLimited user impact only, no business-critical function affected< 4 hoursOnce dailyIM / Email
P4 LowConfiguration change, technical consultation< 12 hoursWeekly / MonthlyIM / Email
Onboarding Process

4 Steps to Smooth Onboarding

1
Current State Analysis
2
Operations Design
3
Operations Transition
4
Ongoing Operations
STEP 01

Current State Analysis

We analyze your current cloud environment and operations in detail to develop the optimal managed service plan.

STEP 02

Operations Design

We define SLAs, escalation flows, and monitoring items, and prepare operational procedures.

STEP 03

Operations Transition

We gradually transition operations with a parallel running period for safe migration to full managed service.

STEP 04

Ongoing Operations

Monthly reports and regular meetings keep you informed while driving continuous improvement.

Let's discuss your MSP needs

We'll propose the optimal monitoring and operations structure for your cloud environment.

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